What is the eTuk warranty?
Warranty coverage depends on the vehicle, component
and purchase terms. New-vehicle and component warranty
terms are confirmed during the sales process and
should be reviewed before purchase. This FAQ does not
create or extend warranty coverage.
How long does an eTuk battery last?
Battery life depends on battery chemistry and
specification, charging habits, temperature, depth of
discharge, cycle count, storage and duty cycle.
Confirm the battery and applicable warranty supplied
with the specific vehicle rather than relying on a
universal lifespan claim.
Can replacement parts be ordered?
Yes. eTuk USA can help identify and coordinate
compatible replacement parts for supported vehicles,
subject to correct vehicle identification and supplier
availability.
Provide the VIN, photographs, component location and
visible part numbers when available.
How do I get service for my eTuk?
You have two ways to get started. Contact eTuk USA
with the 17-character VIN, vehicle location,
description of the issue, photographs or video,
warning information and recent repair or modification
history.
Or start with AIden AI Assistance.
AIden can help navigate many common service issues,
guide initial troubleshooting, identify information
you need to collect, narrow down the problem and help
determine the appropriate next step. When human
technical support, parts or hands-on service are
needed, the information can be prepared for escalation
to the eTuk USA team.
Can eTuk USA help diagnose a vehicle problem?
Yes. AIden AI Assistance is the best place to
start. AIden can guide initial troubleshooting
step by step, help identify symptoms, organize vehicle
information and work with warning messages, photographs,
video and other available details to help narrow the
likely source of the problem.
If the issue requires measurements, physical testing,
replacement parts or inspection by a qualified
technician, the case can then be escalated with the
relevant information already organized.
Does eTuk USA provide remote diagnostics?
eTuk USA is developing remote diagnostics around
AIden AI Assistance and connected
telematics systems installed on supported vehicles.
Depending on the vehicle and configuration, the
telematics system can provide selected vehicle data
and diagnostic information, including certain faults.
AIden can combine available connected-vehicle
information with symptoms, warning messages,
photographs, video and operator input to support
troubleshooting. The system continues to expand as
additional vehicle data and diagnostic capabilities
become available.
Some mechanical, electrical and safety-related issues
will still require physical inspection, measurement
or hands-on service by a qualified technician.
Can eTuk USA support a vehicle after warranty coverage ends?
Parts identification, maintenance information and paid
service coordination may still be available after
warranty coverage ends, subject to the vehicle,
component availability and work required.
What should operators inspect before using an eTuk?
Follow the delivered vehicle documentation. Typical
operating checks include obvious vehicle damage,
tires, lights, mirrors, steering, brakes, restraints,
cargo security, doors, charging status and unusual
warnings or operating behavior.
Does eTuk USA support fleet customers?
Yes. Fleet support can include configuration
standardization, deployment planning, service records,
parts planning, maintenance practices, service
coordination and evaluation of available telematics
or connected-vehicle capabilities.
Explore
Fleet Sales
and
Service & Support.